3D WERK SERVICE · SYDNEY
WaxJet service
that keeps you casting.
3D Werk installs and services Flashforge WaxJet wax 3D printers, including the WaxJet 51C and WaxJet 530. When a printer stops, your casting schedule stops with it, so we keep service simple: one place to ask, a technician who comes to your workshop, and genuine Flashforge parts and wax.
AT A GLANCE
Local service, on your bench.
On site
SYDNEY METRO AREA
Same day
RESPONSE TARGET, URGENT PLAN CALLS
4 PM visits
PREVENTIVE MAINTENANCE A YEAR ON CARE PLANS
8 am to 6 pm
MONDAY TO SATURDAY,
SYDNEY TIME
REQUEST SERVICE
Three steps to a working printer.
1. Open the service portal
Every service request goes through our online service portal, for existing and new customers. Sign in or create an account in a minute.
2. Tell us what happened
Add your printer model and serial number, any error message on screen, and a photo or short video of the fault. The more we see, the faster we fix it.
3. We book a visit
We try remote help first where it can solve the problem. If it cannot, a technician comes to your workshop. Plan members are handled with priority.
SERVICE PLANS
Pick the cover that suits your workshop.
Every new WaxJet from 3D Werk comes with the first year of its Care Plan free, activated after delivery. After that, choose a yearly Care Plan or month to month labour cover.
Care Plan, WaxJet 51C
A$5,900
12 months, one payment
Unlimited on-site fault service
Same-day urgent response target
4 maintenance visits a year
Parts quoted separately
Care Plan, WaxJet 530
A$6,900
12 months, one payment
Unlimited on-site fault service
Same-day urgent response target
4 maintenance visits a year
Parts quoted separately
Boundless labour
A$650
a month
Unlimited callouts for new faults
Same-day urgent response target
No lock-in, cancel any time
Parts quoted separately
All plans cover on-site service in the Sydney Metro Area and are subject to our Service Plan Terms.
PLAN OR NO PLAN
How the options compare.
Care Plan
Billing
Yearly
On-site labour
Included, fair use
Preventive maintenance
4 PM visits a year
Priority handling
Yes
Remote support
Phone, email, app
Parts
Quoted separately
Boundless labour
Billing
Monthly, no lock-in
On-site labour
Included for new faults
Preventive maintenance
Not included
Priority handling
Yes
Remote support
Phone, email, app
Parts
Quoted separately
No plan
Billing
Per job
On-site labour
Charged
Preventive maintenance
Not included
Priority handling
As available
Remote support
Phone, email, app
Parts
Charged
Without a plan, repairs are charged for the labour and parts it takes to fix the printer, and one-off repairs carry no workmanship warranty.
BEFORE YOU REQUEST SERVICE
Have these ready.
Printer model and serial number
The exact error message, or a photo of the screen
A photo or short video of the fault
When the printer last printed without problems
Any recent changes: new wax, moved printer, power cut, software update
What we look after
Flashforge WaxJet 51C and WaxJet 530
Installation, setup and user training
Fault finding and repairs on site
Preventive maintenance
Genuine Flashforge wax and spare parts
COMMON QUESTIONS
Service, answered.
Do you service outside Sydney?
On-site service covers the Sydney Metro Area only. Outside Sydney, get in touch first and we will tell you what we can do.
Are parts included in a plan?
No. Parts are quoted separately on every plan, so you always see the cost before we fit them.
Can Boundless labour cover a printer that is already broken?
No. It covers new faults only, and your WaxJet must be working when you join. For an existing fault, request a one-off repair first.
How do I use the free first year?
New printers come with a Care Plan voucher. We activate it after delivery, because we need the printer's serial number and MAC address.
Printer down? Tell us now.
Open the service portal and describe the fault. Plan members are handled with priority.
